Terms and Conditions

 
  1. For the purpose of these Terms and Conditions, the following definitions apply:- 
    • "SWLT" means SW Legal Transcription;
    • "Client" means the person, body or entity submitting work to SWLT;
    • "project" means the work submitted by a Client.
  2. Within these Terms and Conditions, any reference to the singular will include the plural and vice versa.
  3. New Clients may be required to pay a deposit of up to 50% of the total cost of the initial project, prior to commencement of the project, unless otherwise agreed.
  4. Acceptance of a quote and/or submission of any project to SWLT is deemed acceptance of these Terms & Conditions, whether or not the same has been made in writing.
  5. For regular clients, an invoice will be rendered at the end of each month for all work completed during that month.
  6. For new or “one-off” Clients, an invoice will be rendered at the end of the project.
  7. Payment of invoices is due within 14 days of the date of the invoice, or by any due date shown on the invoice
  8. Payment of monthly invoices is to be made by bank transfer only, to the account details shown on the invoice.
  9. Payment of "one off" invoices can be made by debit/credit card or bank transfer, to the account details shown on the invoice.
  10. SWLT reserves the right to charge late payment compensation together with statutory interest on any overdue payments, until payment is received in full (unless otherwise agreed in writing).
  11. Should the Client wish to cancel the project, a cancellation request must be made in writing to SWLT prior to commencement of the project.  If a written cancellation request is received from the Client after work has already commenced, the Client will be required to pay for any time spent on the project, up to the time the written request is received.
  12. Any additional expenses incurred as a direct result of work undertaken will be passed on to the Client (e.g. postage, courier charges, paper, etc.).  All expenses will be agreed with the Client in writing prior to incurring them.
  13. Single and multi-speaker audio and digital transcription is charged per dictated minute as opposed to how long the transcription takes.  However, transcription times depend entirely on the quality of dictation and the clarity of the speaker.  Therefore, if the clarity of dictation is poor, transcription is likely to take longer than it would otherwise take and there may be an additional charge.  Wherever possible, any additional charges will be notified to the Client in writing prior to commencement of the project.  However, if the project has already been started when the clarity of the dictation becomes poor, the Client will be informed of any additional charges and the project will be suspended.  The project will not recommence until we have received written agreement to the additional charges from the Client.
  14. For multi-speaker transcription work, a sample of the sound file should be sent to SWLT to determine the quality and clarity of the recording (see clause 9 above).  Rates for multi-speaker transcriptions are based on one-to-one recordings and additional speakers will incur an additional charge. 
  15. Should the Client’s original requirements change, SWLT reserves the right to amend its quotation accordingly, following consultation with the Client.
  16. Final responsibility for any work undertaken by SWLT rests with the Client.  SWLT will be happy to correct any errors or omissions, made by it, free of charge, provided any such errors or omissions are notified to SWLT within 72 hours of the return of the completed project to the Client.  Whilst all work produced by SWLT is of the highest standard, it is the responsibility of the Client to ensure that any work returned to them is thoroughly checked by them.  Accordingly, SWLT will not accept liability for any errors or omissions in work that has not been so checked.
  17. SWLT does not accept any responsibility or liability for the content of any material or project supplied by the Client and transcribed, copied or edited by SWLT on the Client’s behalf including, but not limited to, Copyright Laws.
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Legal Transcription UK  |  Audio Typing Service UK
 

SW Legal Transcription, 69 Southgate, Hornsea, East Yorkshire, HU18 1AL
01964 532394  |  07788 675642
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